All systems operational
LiveHosted websites, the Dashboard, the database cluster and the backup jobs are being checked from outside our network every five minutes. [Live figures to be fed from the health monitor: current-month availability, last incident, last restore test.]
- External health checks of every hosted site and the Dashboard, every 5 minutes
- Login, registration and checkout exercised end to end every night and after every deployment
- Certificate expiry, domain resolution and e-mail delivery watched continuously
What we commit to
Measured by our external checks, not by us.
Monthly availability target
Health-check interval
Backups with a rehearsed restore
- If monthly availability falls below 99.5 % we credit 10 % of that month's fee; below 99 %, 25 %; below 95 %, 50 %
- Two load-balanced web nodes with automatic failover; the web tier keeps serving even if primary storage is unavailable
- Daily encrypted off-site backups of database, files and virtual machines
How we communicate
No silent outages, no surprise maintenance.
Incidents
Posted here within 30 minutes of confirmation, with updates until resolved and a short post-mortem within five business days.
Within 30 minPlanned maintenance
Announced at least 48 hours ahead and scheduled outside Bulgarian business hours. Short maintenance that does not interrupt service is not announced.
48 h noticeNotifications
Customers on paid plans can request e-mail notifications for incidents affecting their sites.
Paid plansHistory
[Incident and maintenance log: to be filled from the health monitor at activation.]
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